Refund and Cancellation Policy

All purchases are final and non-refundable

All payments for plans, plan renewals and credit packs are final and non-refundable, in whole or in part, for every customer. That includes unused credits, unused time on a plan, cancelling part-way through a period, forgetting to cancel before a renewal, a change of mind, not liking what the AI made, and accounts that are suspended or closed. Credits have no cash value and can't be exchanged for money.

Credits are digital content delivered to your account the moment your payment is confirmed. By buying, you request that delivery straight away and agree that, once the credits are delivered, the purchase is complete and can't be cancelled or withdrawn. You can try Klosmith before paying with the first Teardown on us.

Your credits carry over

Unused credits never disappear while your account is open. They carry over from month to month, including after you change or cancel your plan.

Cancelling a plan

You can cancel any time in Settings. Your plan keeps working until the end of the period you've already paid for, then stops renewing; your credits stay in your balance. Cancelling doesn't refund the current period. Cancel at least 48 hours before your renewal date to be sure you aren't charged again.

Failed work

AI work is charged for the processing it used, even if it fails, you stop it, or it stops because your credits ran out. Those credits aren't returned. Details are in section 8 of our Terms of Service.

Chargebacks

Please email support@mireul.com before disputing a charge with your bank or card company; we answer within 3 business days. A chargeback without a valid reason breaks our Terms of Service: we may suspend or close the account, remove the credits from that purchase, and refuse future purchases.